We really want you to be pleased with your order and your on-line shopping experience. BizConnectors Computing offers a 14-day return policy on selected items based on the manufacturer return policies otherwise all purchases are final. Some products may come with a manufacturer's Money Back Guarantee (MBG). In these instances, please directly contact the manufacturer.

We will be happy to credit, refund or exchange at our discretion any factory sealed unopened item within 14 days from the invoice date according to following conditions:

• Any returned item must be complete in manufacturer's packaging with all accessories and UPC codes.
• Manufacturer restrictions do apply and are outlined in our return policy. Terms of the manufacturer's warranty apply from day one.
• All returned items will incur a 18.5% restocking fee to cover charges that occurred while processing your order.
• Any returns will be refunded the lower of either the purchase price or current item price.
• Shipping charges are not refundable and we do not pay for postage on returns.
• Your items must be returned to us in the same condition as when originally shipped.
• Opened items cannot be returned unless defective.
• Defective items claims must be received within one week of receiving your order.
• Defective items will receive prompt attention for exchange and will be replaced with the same item.
• Open box software is non-returnable.

Return Instructions

To exchange or return an item, follow the directions below:

1. A return authorization (RA) number is required to return a product. Use the link below to send us an email describing reason for return. You will receive a Return Authorization (RA) number upon approval that must be on your package to facilitate the exchange process. For our employees safety, any packages sent to us without an RA number will be refused and sent back to the customer.

For faster service, please add the following information when emailing for an RA number: customer name, invoice/order number, Item number and serial number (if applicable), and nature of the problem. You'll also receive instructions for sending your product back and an address for the return.

Return items email address: returnitems@bizconnectors.com

2. Package the item securely and send it back with your receipt or a copy. Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.

We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. BizConnectors Computing strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.

Defective Items

Please inspect your items carefully upon receipt and notify us immediately in case of any defective items. Defective items claims must be received within one week of receiving your order.

In the rare case of receiving a defective item, it will receive prompt attention for exchange and will be exchanged for the same item. To exchange your defective item, simply follow the procedures below:

1. A return authorization number is required to return a product. Use the link below to send us an e-mail clearly describing the defect. You will receive a Return Authorization (RA) number upon approval that must be on your package to facilitate the exchange process. You'll also receive instructions for sending your item back, and an address for the return. For our employees safety, any packages sent to us without an RA number will be refused and sent back to the customer.

Defective Items email address: returnitems@bizconnectors.com

2. Package the item securely and send it back with your receipt or a copy. Returns must be 100% complete, in original condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number.

Non-returnable Products

Due to manufacturers' policies and restrictions, some manufacturers products may not be returned to BizConnectors Computing for exchange, replacement or credit under any circumstance. To determine whether your item falls under this category please contact us at: returnitems@bizconnectors.com with information about the item and its manufacturer. The manufacturer can repair defective merchandise at any authorized service center in your area.

Software and Video Games

Unopened software may be returned for refund or exchange within 14 days of invoice date. Open box software is non-returnable. The customer assumes responsibility for verifying compatibility of software as printed on manufacturing package.

BizConnectors Computing must approve all licensing returns. Generally, all licensing sales are final. However, many software vendors will allow exception returns within the first 14 days. In some cases, a replacement order is required.

Video Games

Unopened video games may be returned for refund or exchange within 14 days of invoice date. Open box video games are non-returnable. The customer assumes responsibility for verifying compatibility of video games.